Booking Terms & Conditions
Thank you for choosing to book with Allons y Pyrenees (AYP). We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read and agree to our terms and conditions of booking below.
We undertake to carefully perform the services promised by us for the trip in accordance with the offer valid at the time of your booking.
You should note that all information given about our holidays, whether on our website, social media or otherwise, is intended solely to give you a general idea of the holiday. Information is correct to the best of our knowledge. You will be provided with details of your holiday, including accommodation details and what is included in the price at the time of booking. Changes may subsequently be made and we will notify you of any changes that we become aware of as soon as we are reasonable able to do so, in accordance with these terms and conditions.
Please note, AYP reserves the right to change cycling activities based on weather and road conditions and individual abilities of riders.
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.
The price of group cycling and accommodation booking includes half board accommodation (breakfast and dinner) and a minimum of 2 days supported riding per week’s stay.
Telephone reservations can be made by calling the AYP office on +33 (0) 675703110 but confirmation of your booking will not be made until a booking form is completed and full payment is received at least 30 days prior to your arrival. Exceptions can be made on an individual basis as agreed in writing with an individual representing themselves or a group with AYP.
Cancellation and Insurance:
By making your booking, our agreement is a legal contract and 20% of your total booking price will be non-refundable. If you cancel your booking 14 days to 30 days prior to your arrival 60% of your total booking price will be non-refundable. If you cancel a booking within 14 days of your arrival, you are liable to pay for the booking in full and you should defer to the terms and conditions of your holiday insurance to seek reimbursement. We recommend your holiday insurance includes cancellation coverage.
It is a condition of your booking that you have travel insurance that covers road cycling related activity (see below) and that these documents with emergency telephone numbers are made available to AYP staff on arrival at your holiday.
Your booking is accepted on the understanding that you accept:
Cycling holidays are active holidays; you engage in the sport at your own risk. In no event will AYP accept any liability for accidents and physical injuries that result from engaging in cycling, including if you are travelling in a group with a group leader.
We cannot guarantee rider safety as rides use public roads, often in mountainous areas, and can include groups of varying abilities. You are personally responsible for complying with all road traffic regulations and wearing a helmet is obligatory. By booking any trip with AYP you must accept that you could get injured and that your equipment could get damaged.
It is your responsibility to ensure that you are sufficiently fit and healthy to complete your chosen holiday. By confirming your booking you accept that AYP ride leaders have the authority to prevent you from participating in any part of a ride should they have reasonable concerns about (a) your ability to safely partake in an activity or (b) your physical ability to complete an activity in the required timescale. On any ride it is necessary that you abide by the authority of the leader(s), who represents AYP and whose decision is final. Completing our booking form signifies your agreement to this and if you commit any illegal act when on the ride or if in the reasonable opinion of the leader(s) your behaviour is causing or likely to cause danger, distress or annoyance to others we may prevent you from riding or continuing on the ride and any future rides, without any liability on our part.
Medical and special requirements:
We welcome people with restricted mobility, medical or particular care requirements or a disability, and aim to ensure that our services are as accessible as reasonably possible to all. However, in order that we may consider the possibility of making reasonable adjustments, it is important that we are fully informed of any needs, requirements and conditions before any booking is concluded. Please telephone us and we will be happy to discuss availability, suitability and potential reasonable adjustments with you.
If you have special requirements, a risk assessment might be required prior to confirming a booking or allowing participation in guided rides. Please note that we rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to give us a full and frank description of your needs. You must update us with any change in your circumstances prior to and during your holiday. Our guides can only provide general first aid. As such it may be necessary for you or a member of your party to take responsibility for and to be able to administer or attend to your/their own medical needs or have someone accompany you/them who can do so.
You should inform us immediately, if within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops an infectious or contagious medical condition. If so, we have the right to:
refuse to accept your booking;
cancel your holiday; or
ask any member of your party to leave immediately, should we, in our reasonable discretion, consider it necessary to protect the health of others.
If you are hiring a bicycle, it will be provided to you in a fit and working state to undertake road cycling. It is your responsibility during the period of cycle hire that the bicycle is maintained in this same state and you undertake not to misuse the bicycle. Any changes in the working condition of the bike should immediately be reported to AYP staff.
Under no circumstances should you make any mechanical adjustments to your hire bike, other than fixing a puncture. This includes, for example, adjustments to seat posts, saddles, handlebars, bottle cages, gears and brakes. All work must be done by a member of our staff. Any damage incurred by the bicycle during, or after, any mechanical adjustments made by anyone other than a member of our staff will be charged a minimum of 50 euro, more if the damage is greater.
The equipment remains the property of AYP and you will not sell, hire out or otherwise part with possession of the bicycle. In the case of misuse, we shall be entitled to charge you for any damage caused to the equipment during the period of hire where caused by your act or omission. In the event of breakdown, other than as a result of your misuse, we will use reasonable endeavours to repair or procure the repair of the bicycle.
We charge a fixed 15 euro insurance charge per rental which covers all accidental damage and theft.
You must ensure that the bicycle is adequately secured when not in use and agree to not use the equipment when under the influence of alcohol or drugs.
Individuals or small groups may be accommodated in any room (i.e. en-suite, non-ensuite, sharing) across the variety of rooms available throughout the whole property, we will endeavour to meet your specific needs and will confirm at the time of booking. Single supplements may apply.
You must use the facilities and equipment provided to you with care and keep them in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing items or damage.
Your accommodation will be available to you from 14.30 on the day of arrival, unless you have contacted us to arrange an earlier check-in time at the time of booking.
Please vacate your room by 11:00 on the day of departure. A shower room and secure storage for baggage will be available for those of you with late check outs.
Airport Transfers: Available from Lourdes airport as standard, included with catered cycling weeks and subject to availability. Please confirm at time of booking that a transfer service is available on your chosen day of travel, standard week bookings are Saturday to Saturday and we will endeavour to run pickups on these days. Please enquire for different arrival days or airports.
Please note that flights and other products you purchase separately do not form part of your holiday package with us.
Acceptance of Children:
The package is available during school holidays only and is designed for families with children under 16. Breakfast/brunch will be continental style. Cycling day pick ups, drop offs and picnic days will be within a 10km radius of the site at AYP. For longer pick-ups/drop-offs supplements may apply.
We welcome children to attend AYP holidays with their parents. The minimum age to join a group riding activity however, is 16 years of age.
AYP does not accept responsibility for loss, damage or injury whilst using road transportation to or from cycling activities. This includes any delay due to mechanical breakdown or traffic related incidents. AYP will do its best to provide alternative travel arrangements should such incidents arise.
Travel arrangements to meet a ride or on leaving any bike ride are your responsibility. Any guidance we may provide is simply that and must be checked by you.
Any information given by AYP in regard to climate, clothing, special equipment, etc. is done so in good faith and must be rechecked by you prior to relying on it.
Dietary requirements should be notified in advance and every effort will be made to cater for you with the tastiest food possible! Should you have a food allergy please advise us of this so that we can liaise with you to check that we can meet your needs – severe food allergies, be aware that all food is home cooked in kitchens that have been used to prepare a wide variety of ingredients – we are unable to guarantee that small quantities of any given ingredient are not present.
See above, if for any reason you have booked a cycle week and any one of your party does not wish to be catered for, please let us know so we can meet their needs and plan menus accordingly.
The swimming pool is free to use for all guests, please abide by the times of use as advised and be aware that all pool use is entirely at your own risk, no lifeguard or supervision is present. The pool is closed over the winter months, roughly end October to beginning April.
Your behaviour should not be excessive, noisy or disruptive, especially at night. Your behaviour must at all times be appropriate to the culture of the country you are visiting. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. We do not consider offensive or aggressive behaviour or language towards our staff to be acceptable. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, staff and the general public. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
Photographs, likenesses or images of participants secured or taken on any of our trips may be used by the company without remuneration in all media for bona fide promotional or marketing purposes.
Compensation payable by you:
When booking you agree that we have the right either during or after your holiday to recover from you the following costs, including via the credit/charge or debit card used to pay for the holiday or otherwise:
any compensation that we have to pay to others as a result of your acts or omissions; and/or
any damage to property or accommodation; and/or
any other charges or fees that we may incur as a result of your acts or omissions and from any breach of these terms and conditions; and/or
any outstanding amounts due for your holiday.
You understand and accept that taking part in any trip organised by AYP is at your own risk and that neither AYP nor any agent, employee or other client is responsible for your safety. You further accept that AYP is there only to give route guidance and arrange any transfers and/or accommodation. Even though guided rides are offered, you take part in these rides totally at your own risk.
You have been advised by AYP that you need to be sufficiently fit and not suffering with any illness that could be exacerbated by the types of activities undertaken on the trips and that if in any doubt, you should seek medical advice before making a booking.
You have also been advised by AYP that you need sufficient medical travel insurance to cover all medical expenses, loss of earnings, cost of care, any loss or damage to your baggage and equipment, any liability you may incur against a third party and cancellation/curtailment of the trip should you need it. Insurance to cover medical expenses is mandatory on all AYP holidays and we strongly advise that you take out full travel insurance.
YOU CONFIRM THAT YOU WILL ARRANGE INSURANCE AGAINST SUCH RISKS AND AGREE AND ACKNOWLEDGE THAT FAILURE TO DO SO IS AT YOUR OWN RISK
You hereby agree that except in respect of death or personal injury caused by negligence of AYP, neither AYP nor its employees or agents will have any liability (whether in contract or tort including negligence) for any loss, damage, injury or death you may suffer in connection with any trip organised by AYP. This includes but is not limited to theft of bicycles or injury as a result of cycling and in particular injuries sustained as a result of personal equipment which has not been adequately maintained or serviced or for failure by you to wear your cycle helmet. In addition, we shall not be liable for losses suffered related to any business of yours such as lost profits, lost data, loss of contracts, etc, or any other business loss that you may incur as a result of any breach of these terms and conditions.
We shall also not be liable for loss or damage suffered by you which is caused or contributed to by any defect or failure of any travel services not provided by us and for which we could not reasonably be expected to be responsible for.
Furthermore, AYP is not responsible for any failure by you to take out the appropriate insurance or for any losses suffered by you as a result of you breaching any of these terms and conditions.
Please sign and date below to confirm you have read and understand the terms and conditions of this booking and return via email to email@example.com.